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How long have you been in business?

We have been in business since 2005.

How will we communicate during the project?

You will have access to our online project management area where you can view the status of your project at any time. We are also available via phone and email.

What is your preferred method of engagement?

Our preferred engagement model is retainer or fixed fee. You can learn more by visiting the working with us page.

Do you use the same process for every project?

Typically we do. However, because every project and relationship is unique, we customize it to best suit the situation.

Do you work with other agencies?

Yes. We partner with both traditional and digital agencies.

What about licensing and ownership?

Once the project is completed and we’ve received payment in full, you get exclusive ownership of any and all design elements we create for your project. The design belongs to you.

For content management and ecommerce, we provide a single-domain license to use, copy, modify, but not resell the programming code. You take possession of all the source code at the completion of the project, along with programmer documentation, design files, and a user guide. If you decide to a some point to part ways with us, you’ll be able to take your site with you.

How long does it take to build a web site?

Like anything, designing and developing a good web site takes time. The amount of time a project takes varies depending on the complexity of scope and agency workload. That being said, to build a web site properly and thoroughly, you can expect a time line of about 2 months. You can learn more about our process by visiting the process page.

Do you provide multiple design comps?

No. We prefer quality to quantity. As you’ll see in our process, we spend a great deal of time before the design work even begins to ensure the design we provide is exactly what you’re looking for. This approach produces a superior design as opposed to several mediocre ones.

Can you work with my IT department to launch the site?

Yes, we will gladly work with your IT department to ensure a smooth transition from our staging server to your production server.

How much will it cost?

We base our cost on the complexity of scope and the estimated amount of time needed to complete the project based on historical data. We are cost-competitive, but we emphasize value over cost. Our work produces great economic value for our clients. In return, we seek fair compensation for the value. If you'd like to discuss your project requirements with us, please contact us.

What about documentation?

We provide documentation and a custom user’s manual for content management and e-commerce web sites. This allows future programmers and site managers to get up to speed quickly.

Do you provide support after the site has launched?

We provide free support for 30 days after the web site launch. After 30 days, we offer retainer plans should you need additional assistance.

Can the site be hosted anywhere I want?

Yes. We will work with your internal IT department to set up the site on your server. Or, if needed, we can provide hosting.

Do you host sites as well?

Yes. While it is not a requirement, many of our clients choose to host their site with us. Our hosting facility is located in Dallas, Texas and run by Rackspace Managed Hosting. They provide us with security, precision HVAC, backup power, core routing, network technicians, and a zero-downtime guarantee. They also have a full in-house support staff available online or by phone 24 hours a day.